Trunk and Luggage Colors
We do our best to accurately represent the various colors on our website. Due to differences in computer monitors, we cannot guarantee that the colors of the items on your screen will exactly match the color of the trunk you will receive.
Guarantee & Warranty
Rhino Trunks carry a lifetime limited warranty which offers free non-cosmetic repairs. Should your Rhino Trunk ever become damaged, we will repair it in our facility free of charge. Please keep in mind that if your trunk has extensive damage, it may not be repairable. Free repairs do not include cosmetic damage, such as scratches and dings/dents. Additionally, the warranty does not cover damage incurred if the trunk is used in situations beyond its intended use. Accordingly, using a Rhino Armor or Sticker Trunk as airline baggage or as shipping containers will completely void your warranty. If airline baggage or transport are are your intended use, please consider Rhino's ATA Cases or Indestructo Airline Trunk. Please contact us prior to shipping your trunk so we can give you the proper shipping instructions. Luggage and other products are guaranteed against manufacturer's defects for a period of one year from the date you receive your order. Please contact us at firstname.lastname@example.org should you encounter a defect. We will rectify the problem as quickly as possible.
Returns - FedEx, UPS or USPS Damaged it on the Way to Your Home
Every effort is made to deliver a defect-free trunk to you. If you notice any damage to the shipping box, please have the FedEx, UPS or USPS driver inspect the trunk before you take possession of it. Any damage from shipping must be reported to us within 10 business days of receiving your trunk. Please notify us by sending an email to email@example.com along with pictures of the damage and a a brief explanation of the problem. We will respond with instructions. Please do not contact the shipping courier directly for making the damage claim. You must report all damage claims through us. The trunk or other products must be placed in the original shipping box along with any packaging material that came with it for us to be able to file a claim with UPS, so please hold on to the packaging. A replacement trunk will be sent to you within 6 business days. Therefore, please email us immediately if your trunk was damaged during the shipping process. Thank you!
Returns - Our Mistake, Customer Received the Wrong ItemWe're only human. On rare occasion, we can ship out the wrong item. Don't worry, we'll take care of it. However, all products must be returned in new and unused condition within 10 business days of receiving your order. Before returning the item(s), you must obtain an RA# from us. Simply send us an email at firstname.lastname@example.org along with a brief explanation of the problem. We will respond with a Return Authorization Number (RA#) along with instructions. We will issue a call tag with UPS and have them pick up the item(s) at our expense. All you have to do is package it up with the original packing material and box. After we have received the item back at our facility, we will send you a replacement at our expense.